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Consumer Protection

Our firm is a leading advisor on all consumer protection issues arising in the day-to-day business of retailers, service providers and other traders. Our work includes providing legal assistance to our clients in areas such as:

  • development and assessment of sales strategies and practices
  • marketing messages and communication with clients
  • advertising campaigns , loyalty programs and direct marketing
  • on-line sales and services, long distance and cross border sales
  • consumer protection issues in General Terms and Conditions, sales contracts and other contract documentation
  • handling of customer complaints 
  • representation before the controlling authorities and assistance during inspections

Relevant Experience

In our work, we have assisted recently with comprehensive legal advising to:

  • a leading European retailer regarding all legal aspects of its sales, advertising and communication strategies and campaigns, as well as representation before customers, courts and controlling authorities
  • a major Austrian DIY chain on all issues related to its brand development,  communication and marketing policy,
  • a German retailer on the compliance of its sales practices with Bulgarian law, as well as on a variety of labeling and advertising issues
  • various producers and importers of food, alcohol, cosmetics and toys on the marking, labeling and presentation of their products
  • a large scale tobacco producer on the use of its trade mark and products in various advertising and promotion initiatives
  • a prominent German on-line and long-distance trader on the compliance of its practices with Bulgarian law 

Our Consumer Protection lawyers

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