Our firm is a leading advisor on all consumer protection issues arising in the day-to-day business of retailers, service providers and other traders. Our work includes providing legal assistance to our clients in areas such as:
- development and assessment of sales strategies and practices
- marketing messages and communication with clients
- advertising campaigns , loyalty programs and direct marketing
- on-line sales and services, long distance and cross border sales
- consumer protection issues in General Terms and Conditions, sales contracts and other contract documentation
- handling of customer complaints
- representation before the controlling authorities and assistance during inspections
Relevant Experience
In our work, we have assisted recently with comprehensive legal advising to:
- a leading European retailer regarding all legal aspects of its sales, advertising and communication strategies and campaigns, as well as representation before customers, courts and controlling authorities
- a major Austrian DIY chain on all issues related to its brand development, communication and marketing policy,
- a German retailer on the compliance of its sales practices with Bulgarian law, as well as on a variety of labeling and advertising issues
- various producers and importers of food, alcohol, cosmetics and toys on the marking, labeling and presentation of their products
- a large scale tobacco producer on the use of its trade mark and products in various advertising and promotion initiatives
- a prominent German on-line and long-distance trader on the compliance of its practices with Bulgarian law